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| Leistungsvertrag m; Dienstgütevereinbarung f | |||
| Dienstleistungsebenen-Vereinbarung f; Serviceebenen-Vereinbarung f; Serviceebenenvereinbarung f | |||
| SLA, Vereinbarung zum Servicelevel (An agreement between two or more parties describing the deliverables, support, and communication that each party will provide to the other) | |||
| Dienstleistungsvereinbarung f; Leistungsvereinbarung f | |||
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| Service-Level-Agreement SLA | |||
| English thesaurus | |||
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| An agreement, preferably documented, between a service provider and the customers/users that defines minimum performance targets for a service and how they will be measured | |||
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| SLA | |||
| service level agreement: 1 phrase in 1 subject |
| Microsoft | 1 |